Terms and conditions

Please read our terms and conditions before using this site.

Cosmic Gong Cristal Lda is a company with a Trademark registered in Europe by the EUIPO ® (deposit nº 018048806), headquartered at Rua das Amendoeiras, lote 2 nº 13, 2950-421 Palmela, Portugal, NIF PT515359548, hereinafter referred to as COSMIC GONG – SHOP . Access and navigation on this site are subject to the terms presented here and establish a contract between the user and COSMIC GONG SHOP.

Its access and use presuppose the confirmation of these terms and compliance with all applicable laws and rules.

1. General Sales Conditions

We offer the possibility of ordering comfortably through our online shop or by email.

1.1. The customer places his order through the purchase process presented on this website, adding the product(s) to the shopping basket and making the payment.

1.2. To finalize the order, the customer must provide the requested information (full name, delivery address, shipping method, payment method).

1.3. Order confirmation presupposes acceptance of the prices and descriptions of the products available for sale, as well as the General Sales Conditions present here.

1.4. The registered data are the sole responsibility of the customer. Since the invoice once issued cannot be changed.

2. Means of payment

COSMIC GONG SHOP offers the following payment methods:

2.1. Credit card

The customer can pay for the order using Visa or Mastercard credit cards with total security and convenience. Just enter your card details and confirm the payment.

The amount will be debited from your card and we will send your order. If you wish to receive the tracking code for your order, please request it via email.

In the case of a refund, the associated credit card fees are deducted.

2.2. PayPal

Paypal payment is safe and fast. It implies that you have to have or create a Paypal account to proceed with the respective payment. When making a purchase using Paypal, you will be redirected to the Paypal website where you will have to access your account and you will only have to enter your data to make the payment. After this process, you will automatically receive an order confirmation in your email.

2.3. Bank transfer

At the end of the order, you will receive a confirmation email and payment details. The transfer can be made at any ATM or over the internet, through Homebanking services.

After payment, you will have to send proof of payment to the email shop@cosmicgongshop.com to validate the purchase. COSMIC GONG SHOP will update the status of the order and send the item(s).

The customer undertakes to make the transfer within 48 hours. If COSMIC GONG SHOP does not receive this confirmation within the aforementioned period, we will send you a reminder by email until you make the payment. If you wish to receive the tracking code for your order, please request it via email.

In the case of making an international bank transfer, you can opt for a SEPA money transfer.

2.4. Multibanco Reference (Paypay)

Multibanco payments can be made at any ATM machine or over the internet, through Homebanking services. Upon completion of the order, you will receive a confirmation email and payment details with an ATM reference.

The ATM reference is valid for 48 hours. If COSMIC GONG SHOP does not receive this confirmation within the aforementioned period, we will send you a reminder by email until you make the payment. If you wish to receive the tracking code for your order, please request it via email.

3. Prices

3.1. The sales prices indicated on the website are presented in euros (€), with taxes and fees included, as well as the VAT in force at the time of payment of the order.

3.2. Delivery fees are the responsibility of the customer and are charged at the end of the order, depending on the selected products. The customer is informed of these costs before confirming his order and completing the order. 3.3. COSMIC GONG SHOP reserves the right to modify prices at any time and without prior notice.

4. Availability

4.1. Depending on stock availability, COSMIC GONG SHOP undertakes to send the order within 3 to 10 working days, from the date of receipt of payment.

4.2. When an item is unavailable due to lack of stock, COSMIC GONG SHOP will contact the customer by email or telephone, in order to inform the new delivery date of the product.

5. Shipping

5.1. COSMIC GONG SHOP delivers orders throughout the Portuguese territory (mainland and islands), Europe and the rest of the world. Shipping options may vary depending on the delivery address and the availability of the items.

5.2. All orders are sent via carrier or CTT, and for international shipments the costs will be calculated automatically at the end of the purchase. In case of doubts, do not hesitate to contact us.

5.3. Shipping costs will always differ depending on the weight and volume of the item. Shipping fees include handling and packaging fees, as well as shipping costs. Handling fees are fixed, while shipping fees vary according to the total weight of the item.

6. Warranty / Returns

The customer may exchange or return his order within 15 days (calendar) after receiving it. These will only be carried out if the product has any problem or defect. The two options are identified and detailed below.

6.1. All products are tested by COSMIC GONG before being shipped to the customer, however in the event of any problem or defect in the product, the customer undertakes to send it in writing to the email shop@cosmicgongshop.com and provide proof by photograph. /video of the identified problem.

6.2. In order to keep the item(s) safe and protected, they must remain intact, complete and in their original packaging, together with a copy of the purchase invoice.

6.3. After previously accepting the return by COSMIC GONG, the refund will be made using the same payment method chosen by the customer to pay for the order within 2 working days. In this case, and for card payments, the associated credit card fees will be deducted (0.3%).

6.4. The return process will always be accompanied by a COSMIC GONG professional, so for further clarification you will have to contact us via email.

7. Transport damage

7.1. The customer reserves the commitment to immediately report evident quality defects within 24 hours of receiving the order.

7.2. In the event of externally visible damage, we recommend that you notify the carrier immediately. You will also have to send it in writing to the email shop@cosmicgongshop.com and provide photo/video proof of the problem identified. COSMIC GONG SHOP undertakes to resolve the situation as soon as possible.

8. Legal Notice

The information contained in this site reflects the author’s opinion, used only for general informational purposes. They are not intended to serve as a means of diagnosing, curing or preventing any disease, nor to constitute a method of treatment or a substitute for medical advice. It is recommended that you seek the advice of a healthcare professional regarding any medical condition.

9. Exclusion of Liability and Consumer Disputes

9.1. We assume no responsibility for any loss or damage suffered by the user as a result of using this website.

9.2. In case of dispute, the customer may submit a complaint in the Electronic Complaints Book (https://www.livroreclamacoes.pt/inicio)

10. Newsletter Terms

10.1. The Cosmic Gong website respects the privacy of all visitors and users of this website and is committed to protecting personal information if the visitor / user decides to share it. Some sections of this website can be accessed without recourse to the disclosure of any personal information by the visitor.

10.2. When it is necessary to collect personal information to provide services and shipments of products or when each visitor decides to provide some of their personal data, their use will be carried out in compliance with the Relative Rules on Data Protection, of natural persons (Law no. 59/2019 of August 8, in Diário da República, 1st series) in order to ensure its confidentiality and security.

10.3. The provision of personal data is optional and the right of access, rectification and cancellation of any data provided will always be guaranteed, which can be exercised in person or in writing, directly to the address on the website page.

10.4. The User accepts that, if he/she does not intend to provide all the requested information, he/she may not be able to correctly operate some present and/or future functionalities on the portal, namely the effectiveness of subsequent sending and processing of orders.

10.5. The data provided will only be used to provide services or shipments, handled by specialized employees of Cosmic Gong.

10.6. The responsible employees mentioned in the previous paragraph, as well as the people who, in the exercise of their functions, are aware of user data, are bound by professional secrecy, under the terms of the law.

10.7. The data may be provided to judicial or administrative authorities, provided that in compliance with a legal obligation.